Online orders are delivered using courier and require a signature upon delivery so they can be tracked. We only deliver to residential or business addresses - PO Boxes are not accepted for security reasons. Please ensure you have your order delivered to an address where someone is available to sign for it. If you were unavailable to sign for an item when our courier called, they will leave a Card to Call at the delivery address. This card details when the delivery was attempted, the item number and what you need to do to have the items re-delivered.
If your order has been dispatched, we will refund the order cost upon return of the goods, but not the freight charge. If you cancel before your order is dispatched you will receive a full refund.
We only ship to addresses within New Zealand. Currently, there is no international shipping available.
Multiple Delivery Addresses Per Order
We will only ship to a single address per order.
Collecting the order
Orders made online cannot be picked up. They will be sent directly to the address you enter when you check out online - see Delivery Method.
Returns on Products Purchased Online
Our policies are in line with the provisions of the Consumer Guarantees Act and Fair Trading Act. Any product returned under those provisions must be in re-sale condition unless faulty or otherwise defective.
We apologise if you have received a product that is faulty, or if you have received the wrong product. Please contact us via our contact page to arrange an exchange or refund. Please include your order details in the message.
If your product arrives damaged, please retain the packaging as this will be required for any claim against the Courier company. Please contact us via our contact page and we will organise the return of the product for inspection. A replacement order will be dispatched as soon as possible.
Out of stock Items
If an item is out of stock you will be notified and refunded.